Connection Public Sector Solutions Reviews

Awesome price and no shipping fees for just what I was looking for!

Promoting a software, only to find out that it’s not available anymore.

For a while now, Robert Folz has been my main contact. I honestly can't picture handling all these projects without him and the crew he's connected me with from Connections. Robert simplifies the process of organizing tech projects and keeps me in touch with my clients in the district.

Thanks a bunch!

The customer support is just awful. It's been more than a month and I still haven't gotten a receipt. The website shows products as available, but after waiting over a week, when you reach out, they inform you it's on backorder. I ordered two webcams but ended up with an access point instead, and there was no apology given. They just said they'd send the webcams and included a return slip for the access point. If you order something by mistake and haven't opened it, you're stuck paying for your own return shipping. Sadly, GovConnection is our only choice.

Laura Woudstra is the best customer service rep I've ever worked with. I’ve tried other companies, but none can match the support and service that Laura provides. Seriously, not even in the same ballpark. She knows her stuff and really takes my needs into account. If an item isn’t available, she’s quick to suggest alternatives. Laura is truly a great asset for your business.

The crew is consistently ready to lend a hand and speedy in sorting out any problems we encounter, even if it's our mistake.

I really enjoy working with GovConnection and especially with Laura Woustra! She's amazing! The products are top-notch, and the prices are just right.

I placed an order and they got it to me. Awesome idea! Gotta give a shoutout to my sales rep, Eric. He’s one of the few folks I really trust.

As usual, Jeff Sparr has provided us with the quotes we needed, and he did it fast—sometimes even faster than expected! He always offers the best choices out there.

The team is super quick with providing quotes, and I can always get in touch with Jeff through email or phone.

I faced numerous problems while trying to place my order with you. It was tough to get in touch with the representative, and they weren't much help in updating me about my order's progress. After a month and a half, I only got about a third of what I had ordered. After sending several emails, I learned that some items were backordered, which forced me to cancel and buy from another store, where I got my stuff in just two days. If there are delays or items not being made, customers should be informed instead of being left in the dark waiting for things that aren't coming. Overall, it was a really frustrating experience, and I wouldn't suggest this to anyone.

We've been really satisfied with how easy it is to place orders online and the tailored service we receive from our rep.

I've been a customer of GovConnection for 15 years, and let me tell you, it’s been a ride. Recently, I got myself a Microsoft Surface, and wow, it turned out to be my worst experience in 25 years in this field. Microsoft has always been a letdown, except for their software. Selling a product that no one supports unless you pay through the nose is just wrong. I admit, I should’ve known that you need an extra insurance policy for the screen, but come on, it’s the only laptop that requires that! Honestly, you shouldn’t be selling any Microsoft devices. They just don’t fit into a business's IT budget. All they do is try to charge you more at every turn. How can you even explain those extra costs when there are other products and companies that don’t do that? Seriously, why would anyone want to buy Microsoft devices?

I placed an order with RUSH delivery and waited a whole week without a peep from GovConnection. On the seventh day, I reached out to my rep, and she assured me that my order would be processed that very day. AMEX flagged the charge for fraud, but I quickly approved it once I found out. Then, silence—nothing from GovConnection! After another five days of waiting, I called the Corporate Customer Service to voice my frustration. I had paid for rush delivery, and it was clear my order was not treated as such by my rep. Eventually, my order was overnighted and showed up 12 days after I first placed it. Honestly, who knows if I would’ve ever gotten it if I hadn’t kept following up.

As someone who's just starting out in tech, I gotta say, working with GovConnection has been a blast. I've picked up a ton of knowledge because of this company. Jamie Stoltze and Shannon Morrissey are always there to assist with whatever I require. Their generosity really means a lot, especially during these wild times.